Arrival Checklist

Arriving For Your #Happystay

Here’s some handy information to help your #happystay arrival go smoothly.

Before you arrive to your holiday park, you will need to ensure that you have completed your on line check in steps and that you have received your check in email containing your accommodation number, your barrier access code and your lock box code?

1. Find where you’re going

Before you start your journey, make sure you have the correct address for your destination holiday park.
You can check out your check in email which you will received after you complete your online check in.

But for ease of reference & For Sat Nav:
CastleWood Holiday Park, 10 Castle Road, Antrim BT41 4NA
Hilltop Holiday Park, 60 Loguestown Road, Portrush, BT56 8PD

2. Plan when to arrive for your accommodation choice

Our check in time for our luxury hire vans, camping cabins and geo domes is from 3pm.

Check in time for camping and touring is from 12 noon.

For anyone who is using our campsite and touring facilities, should you plan to arrive later than 5pm (outside our office hours), please contact our office on 028 7082 3537 before we close so that we can arrange for your late arrival and how you will access your pitch

3. Use your check-in instruction email

Please read this carefully as it explains everything you need to know on how to gain access your accommodation

4. Enter your holiday home

When you get to your luxury hire van, camping cabin and/or geo dome it will be locked. You will need to dial in your key lock box code in order to access the key for your accommodation. This will be detailed in your check in email

5. Housekeeping

Within each holiday home, cabin, and dome we conduct our enhanced cleaning programme.

Once cleaned, each holiday home is inspected by our cleaning supervisor and/or manager.

When deemed ready for guests, our holiday homes are closed and ready for your arrival

Our cleaning standards are extremely high

If, on arrival to your holiday home, you find it is not cleaned to the high standards we expect, please contact Reception on 028 7082 3537 immediately or within 2 hours of check-in.

A member of our cleaning team/duty manager/manager will inspect your holiday home with you.

If the caravan is not clean to the standards we expect- we would then like the opportunity to clean your holiday home again to meet the high standards we set, so that you can carry on enjoying your holiday.

However, if you feel this is not possible, we will endeavour to find you alternative accommodation in our holiday park so you can then continue to enjoy your holiday.

Please read more about housekeeping in our terms and conditions

6. Make yourself at home

Get settled in, take a good look around and relax and we hope that you will enjoy your #happystays with Blair’s Holiday Parks

7. Play Park Facilities

We are advising that all children must always be supervised in the play park by an appropriate guardian. Parental responsibility of all children on site is reiterated in our playpark rules as well as visitor and customer handbooks.

At Hilltop, at key times, we will have a play park attendant on duty. The play park attendant is on duty to ensure children are supervised, respecting our rules and enjoying our playpark facilities appropriately.

8. Our Sweet & Gift Shop & Coffee Dock, Hilltop Holiday Park, Portrush

Our shop will be open every day from 10am-10pm from Friday 25th June 2023 *subject to demand in the summer months. We endeavour to be open to meet demand throughout other peak times of the season- St Patricks Weekend, Easter, Bank Holidays, and Weekends throughout May and June.

9. Sales: Can I still see what caravans are for sale across all of your parks?

Our current caravans for sale are detailed on the website and our team will endeavour to keep those listings up to date.

If you’re interested in a particular caravan then please get in touch on 028 7082 3537 and we’ll be more than happy to chat through your requirements.

We are able to offer on-site visits and you can make an appointment with our sales team by simply calling 028 7082 3537.

For more information on our holiday homes for sale, you can contact us on 028 7082 3537

Fun outdoor tree top adventure course for all!

Visit Site
OPEN NOW

CastleWood Tree Top Adventure

We are so excited to introduce our new Tree Top Adventure park