Blair’s Holiday Parks customer privacy notice

Registered name: Blair’s Caravans Limited

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details

Post

60 Loguestown Road, PORTRUSH, County Antrim, BT56 8PD, GB

Telephone

028 7082 3537

Email

reception@blairsholidayparks.com

What information we collect, use, and why

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Financial transaction information
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Health and safety information

We also collect or use the following information to comply with legal requirements:

• Racial or ethnic origin
• Religious or philosophical beliefs
• Biometric information (where used to identify someone)

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Security clearance details (eg basic checks and higher security clearance)

We also collect or use the following information for recruitment purposes:

• Racial or ethnic origin
• Religious or philosophical beliefs
• Biometric information (where used to identify someone)

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Account information
• Purchase or service history
• Video recordings of public areas
• Video recordings of private or staff only areas
• Witness statements and contact details
• Relevant information from previous investigations
• Customer or client accounts and records
• Financial transaction information
• Information relating to health and safety
• Correspondence

Why we process your data?

We use your personal data for the following purposes:

• To maintain our own accounts and records.
• You may give us information about you by filling in forms on our site contact forms www.blairsholidayparks.com or by corresponding with us by phone, e-mail or otherwise.
• On a legal / contractual basis for performance of a contract.

The categories of personal data concerned, with reference to the categories of personal data described in the definitions section, we process the following categories of your data:

• Personal data [Name, Address, Email, Home Phone Number, Mobile Number, Driver Licence, Credit Card details for Processing Payments at time of payment, Caravan Make & Model, Information obtained from finance agreements, this will include the above information plus Date of Birth, Bank Account Details, Finance Agreement]
• We have obtained your personal data from You, via Sales Documents that where signed as part of your caravan sale, sales documents when enquiring about purchasing a caravan, website contact forms, telephone conversations, through our online booking system, by placing a booking via telephone/email, Annual Site Licence Agreements that you have agreed to, Buy Back Agreements, When Paying Invoices, Insurance Claim processes, when we quote your insurance during sales, annual renewal, when you have provided a copy of your own caravan insurance policy etc. From finance companies who have agreed to finance your caravan purchase

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you
• CCTV footage or other recordings
• Insurance companies
• Schools, colleges, universities or other education organisations
• Previous employers
• Credit reference agencies

How long we keep information

 We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes and use the following criteria to determine how long to retain your personal data potential legal claims, complaints, safe guarding, accounting purposes for VAT purposes etc.

Who we share information with

Your personal data will be treated as strictly confidential, and will only be shared with staff for communicating with you regarding invoices, payments, insurance, sales, sales enquires, park related matters / updates etc. We will also share the data with Insurance Providers for quotes, renewals, claims and our chosen payment provider for processing card payments. Personal data is held on our accounting software such as Sage, Sage may access this data during support, system backups etc. Our outsourced IT Support may be able to access data during backups, support and IT issues. Our communications provider may also be able to access data during backups, support and issues. Our CCTV provider may also be able to access data during backups, support and issues. We will also share details with the Police and the relevant authorities, courts etc, if requested by them for the purpose of their investigations.

Others we share personal information with

• Insurance companies
• Health care providers
• Organisations we need to share information with for safeguarding reasons
• Professional or legal advisors
• Financial or fraud investigation authorities
• Relevant regulatory authorities
• External auditors or inspectors
• Warranty and guarantee providers
• Organisations we’re legally obliged to share personal information with
• Emergency services
• Publicly on our website, social media or other marketing and information media
• Previous employers
• Suppliers and service providers

Transfer of Data Abroad

We do not transfer personal data outside the EEA.

Automated Decision Making

We do not use any form of automated decision making in our business. However, if you have opted to get a finance quote, you will have completed an online form via the financiers website portal with one of the park managers, to see if finance is applicable, details regarding this will not be kept, unless finance is agreed and the finance company then share this information with us, in regards to the agreement and payout.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Last updated

1 October 2024

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