Your #Happystays2023

Guest Information

We know that there can be a lot to think of when getting ready for your holiday. Below we hope to provide information and answer some questions you may have ahead of your arrival!

Check-in – before you arrive so you can enjoy your #happystay straight away!

All of our check in is now completed online so that you can arrive and enjoy your #happystays straight away!

You will receive a check-in email on the morning of your arrival.

You can check in online from around 11am.

The check-in process is simple and straightforward.

You will be required to enter any missing details, such as your other guests, and your car reg, as well as completing your security deposit. All this information must be completed before you can receive your check-in details

Once you complete your online check-in prior to your arrival, you will receive an email from us that sends you your all-important barrier code * to gain access to our holiday parks, as well as your key lock box to gain access to your #happystay accommodation.

Geo Domes, Touring, and Camping at Hilltop – you will receive instructions on how to get your barrier cards, how to obtain your keys from your geo dome, and/or tent/ touring tags once you complete your online check-in.

Touring at CastleWood – you will receive a barrier code and a key lock box, as well as touring pitch number. Your lock box code will contain your electric metre top up card.

Please note should you know that you are going to arrive outside of our office opening hours- please contact us on 028 7082 3537 so we can make arrangements to get you checked in!

Before You Arrive

Before you arrive at your #happystays accommodation – you will receive an email with information with regard to your booking. This will include the location of your chosen accommodation, your holiday home number, a barrier code, as well as a key lock box code.

Pearl Package Luxury Hire Vans & Camping Cabins are located at the top entrance of our Hilltop Holiday Park – 60 Loguestown Road, Portush, BT56 8PD.

You will have been sent a unique barrier code -which will give you access to our Hilltop Holiday Park.

Our self catering accommodation (Geo Domes, Cabins and Luxury hire-vans) all contain a park map and the information you should need to enjoy your holiday with us.

Check out some of our Explainer Videos which show you how to check in!

What happens on arrival?

When you arrive at your destination holiday park, you will use your check in email to access the main information you require:

For our hire-vans & Camping Cabins- your accommodation barrier access code to your accommodation location, number, as well as key lock box code will be in your email.

For our geo domes, camping, and touring guests once you have completed check-in, your email will contain information about how to collect your keys (if you need any, your tags, your barrier card), as well as your pitch location or accommodation number.

Please read this information carefully, as it details how to gain access to start your #happystays with us.

Check-in times will have included in all your booking information

Luxury Hire – Vans, cabins, and Geo Domes check in from 3 pm on the day of arrival.

Camping & Touring can check in from 12 noon on the day of arrival

Please note that should you plan to arrive outside of our office opening hours, you should call our team on 028 7082 3537 to make alternative arrangements on how you can get your tent tags, barrier cards, and other items for your #happystays with Blair’s Holiday Parks.

What shall I bring with me? (just a few suggestions)

The lead-up to your holiday is always exciting and we don’t want you to forget anything, so here’s a little checklist:

Washing-up bits; including cloths and washing-up liquid, for our cabins and geo-domes.

We provide a wash-up starter kit in our luxury hire vans to get you going, but you may wish to bring extra.

Towels, tea towels and oven gloves are included in our luxury hire-vans.

Toilet rolls (to get you started) and toiletries are provided in our luxury hire vans, but you will need these in our camping cabins and geo domes.

Hairdryer is provided in our luxury hire-vans and there are hair dryers located in our touring site w/c facilities.

Your personal holiday belongings.

An iron & ironing board can be provided on request for our luxury hire-van customers.

If you forget something, don’t worry as we have shops and services located less than 5 min drive from our Hilltop Holiday Park, Portrush and our CastleWood Holiday Park, Antrim.

Can I park next to my accommodation?

You will either have a space next to your accommodation or in a communal area a short distance away.

There is a 10mph speed limit across the park, allowing for a safe and relaxing environment.

Car full? Hire holiday essentials from us

We know it’s not always possible to squeeze everything you need into your car. That’s why we have a range of hire goods available which you can add to your booking.

From cots to high chairs and even extra linen- you can add this to your booking at any time when should you require something last minute- we will try and help when our offices are open to do so.

Is all accommodation heated?

All of our luxury hire-van accommodation has either a gas fire or electric heater in the lounge area, as well as central heating. Nights can be chilly at certain times of the year, so if you feel the cold or have young children, you may wish to bring an extra blanket or duvet.

Our geo domes and camping cabins come equipped with one electric heater.

Electricity for Touring Customers

On booking, you will be advised to prepay for electric for your touring stay with us. The minimum amount is £10. You can top up extra electricity throughout the duration of your stay, by visiting our offices during office hours. On your depart and when you discharge your electric top-up card, you can bring this to the office and we will refund you for any unused electricity

Activities, Events and Entertainment

We are delighted to say that we run an extensive entertainment programme at peak times of the year at our Hilltop Holiday Park.

From movie nights to table quizzes, craft days to paint parties and magic shows- we aim to entertain!

To find out what’s on when you are a guest at Hilltop Holiday Park, please just visit our events section (link to events section) which will guide you to our latest events and how to book!

At CastleWood Holiday Park, we’ll be opening up our

Supermarkets & Amenities

All of our Holiday Parks in Portrush are located within 5min or less drive to Lidl in Portrush, as well as a verity of local amenities. Our guests can also drive a little further to Coleraine to visit the main big brand supermarkets such as Tesco, Asda, Sainsburys, and Lidl.

Castlewood Holiday Park, Antrim is located less than 5 min or less drive from local shopping outlet Junction One . Our guests have an Asda and Lidl nearby, as well as local eateries and all other amenities in the town centre & its shopping outlet, Castle Mall

Days out and about

To help make the most of your stay, there are plenty of popular places and attractions to visit in the region. We have a list of location attractions in the north coast as well as in the Antrim locality by visiting our website.

But please pop into our offices and ask our team about what’s on in the local area

Local Tourism NI offices are located in Portrush and Antrim too! You can visit here (https://discovernorthernireland.com/whats-on) as a handy place to find out what is on to help you plan your trip!

What if I have a special request?

Give us a call or send us an email and we’ll do our best to accommodate your request.

You can also put your special request onto your booking notes at the time of your booking!

For our guests at Hilltop Holiday Park, please contact reception@blairsholidayparks.com

For our guests at Castlewood Holiday Park, please contact reception@castlewoodholidaypark.com or contact us on 028 7082 3537

What time do I have to leave my accommodation?

We kindly ask all guests to vacate their holiday homes, geo domes, and camping cabins by 10 am on the day of departure.

If you are staying in our touring and/or campsite would ask that you leave your pitch around 11 am
Please note at peak times, we may come and politely knock on your door around 9.30 am to check your accommodation and to ensure that everything is as it should be before you depart.

A few things on departure

On departure, we ask that you strip your bed linen *(where applicable) and leave in the family bathroom. We hope that you leave your holiday home accommodation in a good clean condition for our next guests.

If a longer cleaning time was required to bring our holiday home up to standard for our next visitors, we will call you to discuss this and please be advised that you will incur a charge for this and may lose all or part of our security deposit charged for this. We will discuss the amount with you before any payments are deducted/ or taken.

We would also ask that you turn off all lights and heating and remove all rubbish from your accommodation and dispose at our bin bay area.

Our bin bay area is past our exit barriers on your way out of our holiday parks- this is located on our holiday park maps which can be found in your visitor handbook and here:

Hilltop Holiday Park Map

CastleWood Holiday Park Map

Can I extend my holiday?

If we have availability we are more than happy for you to extend your holiday. Please call the our team prior to your arrival, and we will most certainly be able to help you!

You can call us on 028 7082 3537 or email

reception@blairsholidayparks.com for accommodation at our Hilltop Holiday Park, Portrush

reception@castlewoodholidaypark.com for accommodation at our CastleWood Holiday Park, Antrim

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